![]() ![]() The pool towel service was good then non existent. The main pools are very loud with many activities & lots and of drinking. When no music being played it can be veryĭavid the barman is always busy, but very welcoming and hard working Was extremely uncomfortable, be advantageous if the menus had more details in English and photos of the dish Mexican Ceuva Siete Very rushed More details on the Large choice of snacks, coffee & cakes all day long with lovely staff La unica poolside café mostly greasy food & rushed serviceĬafè Inèz. If the restaurant is busy service is exceptionally slow. Evening meal - good food, best service.ĭinner. As with many hotels there is a class system with membersīreakfast menu good. Would possibly come back, but more likely would explore other options.Īs with many with nice spacious bedrooms, staff overall are friendly and helpful through out the hotel. This definitely felt like more of a boutique option, but still a large hotel. I also would have loved a bit more emphasis on Mexican food while in Mexico! What’s lacking is fresh food – not sure that I ate many fruits or veggies the whole time I was here, even as sides. The steak house needs a massive revamp in the quality of food (views are great though when you have sunlight). Oddly, the Mexican restaurant is just OK. ĝinner – the Asian restaurant is hands down the best followed by the Italian restaurant. ![]() Lunch at the pool is pretty average, but again, fuel for the day Nothing overly delicious and half the time we got something different than what we ordered, but it was fuel. We found room service to be easiest and get the job done. They do try to start selling you as soon as you get there on their vacation club, so be prepared to partake or shut them down several times. Everyone was happy to be there and greet you. We booked an ocean view and sort of had one if we peered around our balcony, but it wasn’t a huge deal. The rooms are not huge, but given that the hotel is less than five years old, they are still in great condition. The hotel offers a shuttle service, however, if you are just two people, it’s a fraction of the price to just jump in a cab. The property is just over an hour from the Cancun airport. If you’re looking for relaxation, this isn’t the right place. The resort is affiliated with the Hard Rock hotels (the Legacy membership applies to all) and attracts the same crowd - loud, inconsiderate and obnoxious. They then tried to withhold the spa vouchers/limit how they could be applied in retaliation. The sales associates (other than one) were hostile, rude and aggressive despite my having been clear that I wasn’t going to be interested in purchasing. After declining, we were bribed with free spa services and agreed to attend. We were also begged by text message and in person to attend the sales presentation. We had a server lie to my dad, telling him the drink he ordered was correct when they in fact served him a lesser quality beverage and expected him to not notice the difference. I had to rebook them to be told the next day that it was a mistake and our original reservations were there. On our arrival, I went to confirm our dinner reservations made in advance and was told half of them were not reserved. ![]() From our doors left open by cleaning staff to hotel electronics being stolen from our room during our stay, it was one inconvenience after another. Pros: clean, beautiful resort with good food and responsive staff.Ĭons: the beach isn’t nice, the small pools are aesthetically pleasing but get too warm in the sun and while the staff individually are very helpful and responsive, they wouldn’t need to be if the resort was run properly. ![]()
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